وظائف Service Desk Manager في السعودية

. Job Purpose Support teams to deliver efficient technical services, ensure SLA compliance, resolve complex issues, and manage escalations. Oversees workload allocation, mentors support staff, drives process improvements, maintains support documentation, ensures security compliance, and supports IT initiatives and policy implementation. Key Accountability Areas IT Support Team Leadership and Management: Lead and manage IT support teams to deliver efficient technical services while ensuring optimal team performance and service quality. Manage workload allocation across support staff, ensuring balanced distribution of tickets and technical responsibilities. Provide leadership guidance and direction to support team members, fostering a collaborative and high-performance work environment. Conduct regular team meetings, performance reviews, and capability assessments to maintain team effectiveness. Service Level Agreement (SLA) Management and Compliance: Ensure SLA compliance across all IT