وظائف ServiceNow Delivery Manager في السعودية

. Job Purpose Leading the implementation and optimization of the ServiceNow platform for Enterprise Service Management (ESM), responsible for defining the scope, driving solutions, and ensuring scalable implementations that align with business needs. Enhance service delivery and operational efficiency by leveraging the full potential of ServiceNow to support a wide range of enterprise services, including IT, HR, Facilities, and Customer Service Management. Key Accountability Areas ESM Strategy & Implementation: Lead the development and execution of Enterprise Service Management (ESM) strategies that align with overall organizational goals, ensuring service management processes are effective and scalable. Lead workshops with business stakeholders to gather and document detailed business requirements for ESM initiatives, ensuring alignment with ServiceNow capabilities. Map current business processes, identify gaps, and recommend improvements that can be achieved using ServiceNow’s capabi